Refund policy

Cancellation and Refund

 

(No Return Policy)

i. Returns and Replacements: We do not offer returns or replacements on any Products once the order has been dispatched. Due to the nature of our products (Dhoop and Agarbatti), all sales are final upon shipment.

ii. Disclaimer (Product Quality): Due to continuous improvements in product quality, the actual item/product may occasionally differ from that illustrated or specified. We are not responsible for any omissions, typographical errors of descriptions and/or prices.

iii. Cancellation of Order (By Company): All products, services, and information displayed on this Website constitute an “invitation to offer”. We reserve the right to cancel any order without any explanation for doing so, under situation where the Company is not able to meet the requirement of the order placed or the order so placed/cancelled does not comply with our policy or for any other reason. However, we will ensure that any communication of cancellation of an order, if so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in a reasonable time.

iv. Cancellations and Refunds by the Customer (Pre-Dispatch Only):

  • If we receive a cancellation request before the order has been shipped by us, we shall cancel the order and refund the entire amount (product value plus any associated charges).
  • Once an order has been shipped, it cannot be cancelled, and no refund will be processed.
  • The customer agrees not to dispute the decision made by us and accept our decision as binding regarding the cancellation.

v. Refund of Order (Post-Delivery - Limited Circumstances):

  • For delivered orders, a refund of product value will only be offered in very limited cases, specifically: manufacturing defect, damage due to transit, or wrong product received, and only upon providing necessary supporting documents (such as photos/videos).
  • The Company's decision on such post-delivery refunds is final and binding in this matter.
  • Charges incurred in the original order (shipping fee, packaging charge, cash on delivery charge, bank charge) do not qualify for refunds under any circumstances.